McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Sauteurs

Partout en Grande-Bretagne, Jumpers simplifie et adapte les repas. Bocaux, boîtes et sachets sont appréciés pour leur fiabilité et leur praticité. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, a été créée en 1899. Cette note concerne Jumpers. L'histoire et le quotidien se rencontrent ici de façon simple et pratique. Sur McGrocer, les basiques s'associent à de subtiles touches de saveur.

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Pull texturé bleu John Lewis pour enfants - Tailles 2 à 16 ans

Pull en laine duveteuse pour enfant John Lewis - Rose

Pull en maille bleu clair à manches bouffantes John Lewis Kids, motif cygne

Pull à paillettes Fair Isle pour enfants John Lewis - Crème

Pull à paillettes pour enfants John Lewis - Couleur avoine, tailles 2 à 16 ans

Sweat à capuche bébé dinosaure John Lewis - Coton doux, multicolore

Sweat-shirt lapin Polarn O. Pyret pour bébé - Bleu, 0-24 mois

Pull bébé John Lewis à motif gland - 100 % coton, brodé

Pull en coton pour bébé John Lewis - Rayures marron, 0-3 mois

Sweat-shirt bébé dalmatien John Lewis ANYDAY

Lot de 2 sweatshirts en coton doux pour bébé John Lewis - Bleu/Multicolore

Haut rayé pour bébé John Lewis ANYDAY - Rose, 0-3 mois

Pull en coton bio Frugi Retro Happy

Pull en maille Frugi Caleb - Tailles bébé

Pull Frugi Bébé Chat en Coton Bio - Marine

Ensemble veste et bonnet polaire Baby Borg de John Lewis - Crème

Peluche Bébé John Lewis - Orange

Tour de cou en coton biologique Polarn O. Pyret - Tailles enfant - Vert

Doudoune légère Crew Kids' Heart - Bleu marine/Multicolore

Doudoune bébé étoile John Lewis ANYDAY - Matériaux recyclés

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