McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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Literie

Partout en Grande-Bretagne, Bedding simplifie et adapte les repas du soir. Quelques ingrédients de base permettent de réaliser une multitude de recettes et de satisfaire tous les goûts. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, est apparue pour la première fois en 1899. Cette note concerne Bedding. L'histoire et le quotidien se rejoignent ici de façon simple et pratique. Disponible chez McGrocer, il est facile de constituer un garde-manger bien garni.

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Protections pour incontinence TENA Men Extra Light - Lot de 8 x 14

Couette en velours de coton John Lewis - 220 x 220 cm - Argile cuite

Parure de lit réversible Licorne Magique John Lewis

Siège auto Joie i-Spin 360 i-Size : Gris anthracite - Rotation à 360°

Lit de Bébé Tutti Bambini CoZee Luxe - Noyer/Crème

Lit bébé John Lewis Cloud - 140 x 70 cm, 3 hauteurs réglables

Oreiller ajustable Kally Sleep - Fermeté moyenne/ferme, système à 4 coussinets

Parure de lit réversible Sonic - Simple/Double

Parure de lit en lin et coton Piglet - Housse de couette et taies d'oreiller - Myrtille

Oreiller de corps Kally Sleep en polaire sherpa - 145 cm

Cigarettes Rothmans Silver King Size - Paquet de 20

Couette en microfibre George Home, format King, 10,5 tog

Housse de couette M&S en percale, taille King Size, couleur Bleu Canard clair

Protège-matelas chauffant bio Dreamland - Double

Parure de lit Stacey Solomon Lilac Bluebell - Très grand lit

Oreiller Martex en mousse à mémoire de forme et gel rafraîchissant - Respirant et rafraîchissant

Insert d'oreiller rafraîchissant JML Chillmax

Oreiller Silentnight Cool Touch : 75 x 45 cm, oreiller en gel rafraîchissant

Protège-matelas chauffant Dreamland : coton biologique, 2 places, 190 x 137 cm

Oreiller anti-reflux Kally Sleep - 80 x 66 cm

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