McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Maison

Chez Home, on trouve des produits de base et des sauces pour des repas rapides et savoureux. Bocaux, boîtes et sachets y trouvent leur place pour leur fiabilité et leur praticité. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, est apparue pour la première fois en 1899. Cette note concerne Home. L'histoire et le quotidien s'y rencontrent de façon simple et utile. Sur McGrocer, les basiques côtoient des saveurs subtiles.

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Oreiller en laine ferme Piglet - Naturel et hypoallergénique

Tapis de bain rayé tissé John Lewis - Doux et absorbant

Oreiller Bedfolk en duvet de canard recyclé - Soutien ferme

Oreiller de corps à soutien ferme John Lewis - Technologie HeiQ Cool & Mint

Tapis de bain Mini Moderns Catskills - Coton et sapin de Douglas

Oreiller végétalien John Lewis en duvet synthétique - Souple/Moyen

Couette en laine pour enfants John Lewis - 1 place, hypoallergénique

Oreiller Bedfolk en duvet de canard recyclé - Souple/Moyen

Tapis de bain rayé Pembroke « Porcelet au lit » - Coton ultra doux

Porte-rouleau de papier toilette pivotant John Lewis Heritage - Chrome/Laiton - Chrome

Tapis de bain à franges John Lewis - Coton doux à carreaux

Couette d'été légère en coton John Lewis, 2,5 tog

Oreiller de corps entier Kally Sleep en polaire sherpa

Parure de lit Kas Alberto à feuilles tropicales - Double/King/Super King

Oreiller carré Bedfolk : moelleux/moyen, garnissage en duvet européen

Oreiller Bedfolk King Size : garnissage mi-ferme en duvet et plumes

Le mini-livre au crochet d'animaux marins de Kerry Lord

Ensemble pelle et balayette Leifheit - Poignée ergonomique, rangement facile

Couette en duvet de canard Bedfolk 13,5 tog - Luxueuse et légère

Oreiller en duvet d'oie John Lewis - Doux (1)

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