McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Maison

Chez Home, on trouve des produits de base et des sauces pour des repas rapides et savoureux. Bocaux, boîtes et sachets y trouvent leur place pour leur fiabilité et leur praticité. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, est apparue pour la première fois en 1899. Cette note concerne Home. L'histoire et le quotidien s'y rencontrent de façon simple et utile. Sur McGrocer, les basiques côtoient des saveurs subtiles.

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Parure de lit enfant Night Lark Stardust - 7 Tog, 1 place, grise

Couverture chauffante Dreamland - Ivoire, 6 niveaux de chaleur

Couette en duvet de canard Bedfolk 4,5 tog - Un sommeil luxueux

Bedfolk Couette en plumes et duvet 4,5 Tog – Confortable et douce

Couverture chauffante Dreamland, moutarde - 160 x 120 cm

Couette recyclée EarthKind, 10,5 tog - Écologique

Porte-savon fin EasyStore de Joseph Joseph - Écru, gain de place

Modèles de chats au crochet de Vanessa Moonsie : 10 modèles réalistes

Couette en laine mérinos Piglet in Bed - Plus légère

Couette toutes saisons John Lewis 4,5+9 Tog - Respirante et thermorégulatrice

Oreiller Bedfolk Kingsize ferme en duvet synthétique

Floks Couette d'été de luxe en laine britannique, 4-5 Tog

Porte-brosse à dents grand format Joseph Joseph Easy Store - Écru - Écru

Ensemble pelle et balayette à long manche Leifheit - Nettoyage facile

Plumeau en microfibre Leifheit XL - Portée de 38 cm

Panier à pain en rotin John Lewis - Tressé à la main, naturel

Oreiller ferme en duvet Bedfolk : Oreiller de soutien pour dormeurs latéraux

Oreiller Bedfolk King Size : garnissage moelleux/moyen en duvet et plumes

Porte-rouleau de papier toilette en laiton John Lewis Drift

Oreiller en laine mérinos Piglet in Bed - Très grand lit, ferme

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