McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Maison

Chez Home, on trouve des produits de base et des sauces pour des repas rapides et savoureux. Bocaux, boîtes et sachets y trouvent leur place pour leur fiabilité et leur praticité. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, est apparue pour la première fois en 1899. Cette note concerne Home. L'histoire et le quotidien s'y rencontrent de façon simple et utile. Sur McGrocer, les basiques côtoient des saveurs subtiles.

Tendances actuelles

Tendances actuelles

Catégories

Refined By Clear all

Maison

Couette en duvet de canard John Lewis 10,5 Tog - Nomite™

Tapis de bain en coton tressé Ted Baker - Velours luxueux

Couette EarthKind en plumes et duvet recyclés - 13,5 tog

Oreiller TEMPUR Cloud SmartCool - Moyen, frais et offrant un bon soutien

Couette en duvet de canard britannique John Lewis 4,5 Tog - Nomite™

Oreiller Velfont Yeti : Fermeté moyenne, thermorégulateur

Plumeau en microfibre OXO Good Grips - Tête flexible, dépoussiérage

Tapis de bain antidérapant en coton John Lewis - Super absorbant

Plateau de salle de bain John Lewis Drift en résine mate - Naturel

Protège-évier Joseph Joseph : Tapis de protection ajustable pour évier

Couette en laine mérinos Piglet in Bed - Poids plus chaud

Tapis de bain Margo Selby Kensal - Coton bleu, 900 g/m²

Porte-brosse à dents en résine John Lewis Drift - Finition mate

Parure de lit simple pour enfant John Lewis ANYDAY - 7 Tog

Distributeur de savon rayé bleu sarcelle John Lewis

Poubelle de salle de bain à couvercle basculant John Lewis à rayures.

Gobelet de salle de bain à rayures pastel John Lewis

Tapis de bain Christy Supreme Hygro® - Luxueux et absorbant

Tapis de bain William Morris Strawberry Thief - Lin/Rouille

Estampe de faisan de Nicola Jane Rowles - 35 x 29 cm encadrée

Subtotal

Tendances actuelles

Tendances actuelles

Tendances actuelles

Catégories

Refined By Clear all

Maison

Sort by:

Shop the look

Choose Options

Edit Option

Notification de retour en stock

Subtotal

Tendances actuelles