McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Bâtons

Au Royaume-Uni, les aliments solides structurent les repas de la semaine et l'organisation des placards. Bocaux, boîtes et sachets sont plébiscités pour leur fiabilité et leur praticité. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, est apparue pour la première fois en 1899. Cette remarque fait écho aux aliments solides. C'est un lien discret entre les traditions et les habitudes modernes. Disponibles chez McGrocer, ces marques familières facilitent la planification.

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elf Monochromatic Multi-Stick - Glimmering Goyave - Yeux, Lèvres et Joues

elf No Budge Matte Shadow Stick - Ombre à paupières crémeuse longue tenue

elf No Budge Matte Eyeshadow Stick - Vintage Suede

Fard à paupières en stick LOLA MAKE UP 002 Bronze Éblouissant - Tenue 24 heures, Vegan, Waterproof

Stick contour des joues Barry M Chisel Cheeks - 1,6 g - Vegan et modulable

Bâtonnet contouring Revolution Fast Base - Teinte claire, 2,4 g - lumière

Fenty Beauty Shadowstix Fard à paupières longue tenue en stick - Mat et nacré

Ombre à paupières crème longue tenue Bobbi Brown en stick - Duo de teintes

Fenty Beauty SummaTime Match Stix : Fraise Pop

Trio de fards à paupières Laura Mercier Cosmic Stars - 3 x 1 g

Découvrez le fard à paupières mat Caviar Stick de Laura Mercier - Tenue 24h

Blush en stick Anastasia Beverly Hills - Couleur naturelle et éclatante - 5 teintes

Stick illuminateur scintillant No7 - 5 g

Bobbi Brown Mini Duo d'ombres à paupières crème longue tenue - Moonstone & Taupe

Antitranspirant Dove Invisible Dry 40 ml - Sans traces blanches

Déodorant stick Dove Protection Maximale - Protection 48 h, 45 ml

Déodorant anti-transpirant Dove Grenade (45 ml)

Rimmel Kind & Free Multi-Stick - Blush et rouge à lèvres vegan - Non testé sur les animaux

Baume repulpant MAC Squirt - 10 teintes ludiques

Stick anti-ampoules Compeed - 8 ml | Prévient les ampoules et les irritations

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