McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Bâtons

Au Royaume-Uni, les aliments solides structurent les repas de la semaine et l'organisation des placards. Bocaux, boîtes et sachets sont plébiscités pour leur fiabilité et leur praticité. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, est apparue pour la première fois en 1899. Cette remarque fait écho aux aliments solides. C'est un lien discret entre les traditions et les habitudes modernes. Disponibles chez McGrocer, ces marques familières facilitent la planification.

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Déodorant crème stick Sure Protection Maximum - 45 ml

Déodorant anti-transpirant Mitchum pour femmes, 48 h, sans parfum (41 g)

Lancôme Hypnôse Stylo Ombre à Paupières en Stick - Crème Longue Tenue

CHANEL Les Beiges Blush Stick - Sheer Glow

Dior Forever Skin Contour Stick - Tenue 24h - 001 Contour léger

elf No Budge Matte Eyeshadow Stick - Out of Sight

KVD Dazzle Eyeshadow Stick - Heat Burst - Fard à paupières longue tenue et scintillant

Rimmel Kind & Free Multi-Stick 001 : Blush et lèvres Caramel Dusk

elf No Budge Matte Shadow Stick - Cool Beans - Longue tenue et crémeux

Revolution Fast Base Contour Stick Dark - Définissez et sculptez votre visage

3INA The 24H Eye Stick 137 - Finis mat, pailleté et métallisé - Longue tenue

Ole Henriksen Banana Bright+ CC Stick : Crème contour des yeux correctrice de couleur

Antitranspirant stick Dove Original - Protection 48 h, 40 ml

Ombre à paupières crème longue tenue Bobbi Brown en stick - Tenue 8 heures - Résistante à l'eau - bronze

Déodorant transparent NIVEA Black & White - Protection 48h, 50ml

Pince de préhension pliable Aidapt - 65 cm, embout magnétique

Déodorant anti-transpirant Dove Original en stick - 40 ml

Antitranspirant Dove Protection Maximale : stick crème 45 ml

Cure-dents en bambou Humble (paquet de 100) - Biologiques et biodégradables

Déodorant Dove Protection Maximale - Grenade et Verveine Citronnée

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