McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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Lèvres

Les produits Lips sont omniprésents dans les repas de semaine et les placards des Britanniques. Quelques ingrédients de base permettent de réaliser une multitude de recettes et de satisfaire tous les goûts. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, a été créée en 1899. Cette note concerne les produits Lips. L'histoire et le quotidien se rejoignent ici de manière simple et pratique. Disponible chez McGrocer, ce produit permet de constituer facilement un garde-manger bien garni.

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Crayon à lèvres longue tenue Rimmel Lasting Finish 8 heures - 705 Cappuccino

Gloss à lèvres Revolution Shimmer Bomb Starlight - Couvrance totale, brillance intense

Rouge à lèvres Avon Ultra Matte Marvellous Mocha - Longue tenue, fini mat confortable - Rougir

Rouge à lèvres Bourjois Rouge Velvet - Hey Nude - Fini mat longue tenue

Trio de gloss brillants Profusion Cosmetics - Teintes vives - 3 x 5 ml

Gloss à lèvres LOLA MAKEUP Lasting Intense Colour 017 Violet - Vegan et longue tenue - Hibiscus

Rouge à lèvres liquide mat LOLA Make Up Love 04 Lust - Longue tenue, sans bavure

Rouge à lèvres mat LOLA MakeUp - Purple Rock - Longue tenue et végan

Cire à sourcils Cupid's Arrow de Profusion Cosmetics - Vegan et non testée sur les animaux

Soin repulpant pour les lèvres Killer Lips - 6,5 ml | 2 % Hilurlip™ | Vegan

Baume à lèvres Revolution Pout : Gloss repulpant - Brillance naturelle

Rouge à lèvres hydratant Collection Sh 34 Prune Riche - 20 % d'hydratation en plus

Gloss à lèvres pastèque I Heart Revolution - Granité - Vegan et non testé sur les animaux

Crayon à lèvres Maya de Mellow Cosmetics - Mat, Vegan, Longue tenue 0,9 g

Crayon à lèvres Ava de Mellow Cosmetics - Mat, longue tenue, végan

Crayon à lèvres Ruby de Mellow Cosmetics - Fini mat longue tenue

Huile à lèvres repulpante et nourrissante TBS Skincare - Fruit de la passion (10 ml)

Nyx Pmu Butter Gloss Candy Swirl - Sprinkle - Édition limitée

Rouge à lèvres liquide mat longue tenue Barry M Velvet - Un effet spectaculaire

Rouge à lèvres Charlotte Tilbury KISSING - So Red (3,5 g)

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