McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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Lèvres

Les produits Lips sont omniprésents dans les repas de semaine et les placards des Britanniques. Quelques ingrédients de base permettent de réaliser une multitude de recettes et de satisfaire tous les goûts. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, a été créée en 1899. Cette note concerne les produits Lips. L'histoire et le quotidien se rejoignent ici de manière simple et pratique. Disponible chez McGrocer, ce produit permet de constituer facilement un garde-manger bien garni.

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Lèvres

Rouge à lèvres mat Lip Whip de Beauty Bakerie - Vegan et longue tenue

Rouge à lèvres mat velours No7 - Sans bavure, tenue 8 heures, hydratant - papaye

Rouge à lèvres velours 12H Studio London - Feelin' Fierce - Fini mat longue tenue

Rouge à lèvres crème McGrocer's - Lisse, végan, à l'huile de ricin

Rouge à lèvres Revlon Super Lustrous Glass Shine - Pêche rosée

Rouge à lèvres satiné Color Riche de L'Oréal Paris - Plus de 30 teintes - 570

Gloss repulpant Barry M That's Swell XXL - Effet volumateur et picotant

Rouge à lèvres MAC Powder Kiss - Fini mat flouté - Tenue 8 heures

Rouge à lèvres hydratant vegan Mineralist de bareMinerals, teintes satinées

Rouge à lèvres Hot Lips Chilli - Rouge à lèvres rouge piquant

Rouge à lèvres Max Factor Colour Elixir 095 Rose poudré - Hydratation 24h

Crayon à lèvres rouge Revlon ColorStay - 0,28 g

Rouge à lèvres L'Oréal Paris Color Riche 214 Violet Saturne - Fini satiné

Dior Addict Lip Glow 1947 - 97% Naturel

Gloss à lèvres Rimmel Thrill Seeker Coco Suga - Vegan et hydratant

Rouge à lèvres Rimmel London Moisture Renew 220 - 4 g

Gloss à lèvres Lime Crime Wet Cherry - Juicy Cherry - Ultra brillant, transparent à modulable

Collection Gloss Me Up Gloss à lèvres à la noix de coco

Gloss à lèvres haute pigmentation Morphe Dripglass - Intensément coloré et hydratant

Crayon à lèvres haute brillance - Vegan et testé dermatologiquement

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