McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Gilets et slips

Les Vests Briefs facilitent la préparation des repas et l'organisation des placards au Royaume-Uni. Quelques ingrédients de base permettent de réaliser une multitude de recettes et de satisfaire tous les goûts. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, a été créée en 1899. Cette information concerne les Vests Briefs. L'histoire et le quotidien se rejoignent ici de manière simple et pratique. Disponibles chez McGrocer, ces produits permettent d'avoir un garde-manger toujours prêt.

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Débardeur essentiel sans manches à col rond KAFFE

T-shirt anti-UV pour enfants John Lewis - Protection solaire UPF

Lot de 3 brassières John Lewis pour enfants : soutien doux et extensible

Culotte en dentelle Maison Lejaby Sin Tanga

Culotte brodée Playful Promises - Rose/Noir

Culotte tanga en dentelle Gaby de Maison Lejaby - Rose fumé

Soutien-gorge balconnet blanc Audrey de Bluebella - Tailles 8 à 16

Culotte taille haute Gaby de Maison Lejaby - Rose fumé - XS-XL

Maison Lejaby Nufit Tanga : Confort invisible

Culotte de bikini Nufit de Maison Lejaby - Maille ultra-fine

Culottes en dentelle Panache Allure - Confortables et résistantes - Noir/Latte

Culotte taille haute Triumph Smart - Motif floral, résistante - Noir

Culotte brésilienne Panache Blossom - Noire - Broderie florale

Culottes de bikini en dentelle Maison Lejaby Sin - XS-XL - Noir

Culotte taille haute Nufit de Maison Lejaby - Noir

Bas de bikini en dentelle Vertige Maison Lejaby - Raisin, XS-XL

Playful Promises - Alja Horvat - Gilet de pyjama en satin

Culotte taille haute Chantelle Marilyn Soft Feel - Noir

Panache Rosa Porte-Jarretelles - Cobalt/Latte

Culotte en dentelle Pippa de Wolf & Whistle - Noire

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