McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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PÜR Minerals Maquillage Minéral 4 en 1 - 8 g

Correcteur sculptant 4 en 1 - Formule végane 3,76 g

Vernis de finition au rétinol 45 secondes Nails.INC - 14 ml

Vernis à ongles brillant express 45 secondes Nails.INC - 14 ml - Noir

Stick anti-maux de tête 4head 3,6 g - Soulagement rapide et naturel

Kit de mini-carreaux 4M : 10 carreaux, aimants et peinture

Kit de bricolage attrape-soleil licorne 4M - Peignez votre propre vitrail

Ensemble de couverts Viners Bear - 4 pièces pour enfants en acier inoxydable

JoJo Maman Bébé Cubes Doux Woodland (paquet de 4)

5 seaux de bain amusants (10 mois et plus) : Ensemble de jeux d'eau

Sauvignon Blanc Five Hidden Lagoons - 75 cl, Espagne

Lot de 5 culottes en coton Disney Princess pour enfants (4-12 ans)

Paquet de 50 feuilles de papier blanc A4 McGrocer

Carte d'anniversaire Pigment pour les 50 ans - Design humoristique et drôle

50 aventures de vacances : Liste à gratter

Carte d'anniversaire Lux pour les 50 ans - Joyeux 50e anniversaire !

Bouchées de salade de fruits 5th Season - 11 g, lyophilisées

Bouchées bio mangue et framboise 5th Season - Sachet de 14 g

Bouchées de fraises lyophilisées 5th Season - 14 g

Lot de 6 taille-crayons en forme de brique - 40 mm

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