McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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Solgar Vitamine D3 1000 UI - 90 Comprimés

Stick anti-imperfections Boots à l'arbre à thé et à l'hamamélis - 6,5 g pour une peau nette

Mélange de chrysanthèmes roses de McGrocer

Barres de caramel Skinny Whip : 5 x 20 g, faibles en calories

Lucozade Energy Original 500 ml - Boisson gazeuse au glucose

Mayonnaise Peri-Peri Nando's - Douce - 465 g

Vodka Absolut Vanille 70 cl - Saveur vanille onctueuse

Dr Pepper Zero Sucre 2L - Faible en calories, sans gluten

Thé instantané au citron Lift (paquet de 6) - Riche en vitamine C

Chocolats noirs à la menthe Bendicks Collection - 200 g

Sauce barbecue Levi Roots Reggae Reggae Jerk - 290 g - Acidulée et épicée

Laque Wella Silvikrin Fixation Maximum - 75 ml - Contrôle des frisottis et protection UV

Riz Basmati Trophy 10 kg - Moelleux et non collant

Fond de teint mini KVD Lock-It - 15 ml - Couvrance totale - 81 Deep Cool

Jeu de jonglage Bluey : un jouet motorisé amusant pour les enfants

Biscuits au chocolat au lait Elizabeth Shaw – Raisins secs et noisettes

Nouilles Shuang Renhsu Biang Biang avec sauce Mapo - 283,5 g

Correcteur effet seconde peau - Hautement pigmenté, végan et testé dermatologiquement

Fard à paupières Urban Decay 24/7 Moondust - Paillettes et reflets intenses - Formule végane

Bouquet de roses et de lys McGrocer's - Garantie de 5 jours

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