McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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Kit de curry vert thaï Spice Tailor - 275 g - Piquant et authentique

Sérum Neutrogena Retinol Boost 30 ml : Soin anti-âge

Lisseur Bellissima Steam Elixir : Cheveux lisses et brillants

Barres Kinder Bueno au chocolat blanc et aux noisettes (4 x 39 g)

Comprimés multivitaminés pour femmes Centrum - 30 comprimés

Bonbons gélifiés Skittles Squishy Cloudz - Sachet de 94 g

Crème mains à la lavande Roots & Wings, 250 ml - Bio

Sérum anti-rides NIVEA Q10 30 ml - Réduit les rides en 2 semaines

Doublebase Émollient pour peaux sèches 250 g : Soulagement cliniquement prouvé

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Lunettes de vision nocturne Satzuma : portée de 7,6 m, éclairage LED

Mascara volumisant Fenty Beauty Hella Thicc - Noir intense, longue tenue et non testé sur les animaux

Tranches de chocolat noir à la menthe Prestat - 200 g

Balle à friandises en caoutchouc naturel Beco - Bleue

Mascara noir Maybelline Great Lash - Waterproof et sans paquets

Eye Pigment Quick Stick - Pigments couleur intense et nacrés

Papier toilette Andrex Supreme Quilts - 9 rouleaux

Croquettes sans céréales Carnilove à l'agneau et au sanglier pour chiens - 1,5 kg

Gloss à lèvres non collant Florence By Mills Get Glossed

Nourriture pour oiseaux sauvages Robin de Honeyfield 5 kg (25 % en plus)

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