McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Animaux de compagnie, Maison et Jardin

Pets Home Garden relie le quotidien à la terre, au climat et au rythme apaisant du jardinage. Des fournitures bien choisies récompensent la patience par des herbes aromatiques, des fleurs et une croissance régulière. Anecdote amusante : le Chelsea Flower Show de la RHS met en valeur le jardinage britannique depuis 1913. Cette note concerne Pets Home Garden. Ce contexte s'inscrit dans les habitudes actuelles, rendant la catégorie à la fois familière et actuelle. Disponible chez McGrocer, ce guide permet aux petits jardins de trouver tout ce dont ils ont besoin pour s'épanouir.

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Animaux de compagnie, Maison et Jardin

Coquetier en grès gris Leckford de John Lewis

Plat en grès gris John Lewis - 33 cm, émail réactif

Livre d'apprentissage du tricot Vogue : Guide du débutant

Arrosoir minimaliste Eva Solo - Bec pointu - Blanc

Bol en bois de manguier John Lewis Lisbon Tile - 24 cm

Bol en bois de manguier John Lewis - 30 cm festonné

Poignée Tefal Ingenio : 10 kg, amovible, noire

Couette Snuggledown 4,5 Tog en plumes et duvet de canard

Caisse de sel et poivre John Lewis ANYDAY Acacia

Pompe à savon Joseph Joseph Presto - 350 ml, distributeur facile à utiliser - Gris

Le livre de cuisine sociale de Shally Tucker : Recettes et histoires

Potager surélevé VegTrug 78 cm - Bois de cèdre certifié FSC

Tapis de bain John Lewis ANYDAY Greige - Motif organique doux

Plat à camembert en grès John Lewis - 12,5 cm

Porte-rouleau de papier toilette John Lewis Heritage - Chrome/Laiton

Crêpière antiadhésive John Lewis ANYDAY 24 cm

Poêle à griller antiadhésive renforcée Le Creuset 35 cm

Poêle à omelette antiadhésive Le Creuset 20 cm - Acier triple couche

Poêle à frire Jamie Oliver Tefal 24 cm en aluminium anodisé dur

Égouttoir à vaisselle grand format John Lewis - Assiettes, tasses et ustensiles

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Animaux de compagnie, Maison et Jardin

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