McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Animaux de compagnie, Maison et Jardin

Pets Home Garden relie le quotidien à la terre, au climat et au rythme apaisant du jardinage. Des fournitures bien choisies récompensent la patience par des herbes aromatiques, des fleurs et une croissance régulière. Anecdote amusante : le Chelsea Flower Show de la RHS met en valeur le jardinage britannique depuis 1913. Cette note concerne Pets Home Garden. Ce contexte s'inscrit dans les habitudes actuelles, rendant la catégorie à la fois familière et actuelle. Disponible chez McGrocer, ce guide permet aux petits jardins de trouver tout ce dont ils ont besoin pour s'épanouir.

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Animaux de compagnie, Maison et Jardin

Cocotte Jamie Oliver en acier inoxydable de 24 cm

Parure de lit Art Déco John Lewis - 100 % coton, 260 fils/cm²

Linge de lit à œillets John Lewis : coton égyptien, 400 fils au pouce carré - Blanc / Bleu glacier

Ensemble de 6 cuillères doseuses Tala - Modèle emboîtable

Ensemble de 3 poêles antiadhésives Jamie Oliver

Cuiseur vapeur en bambou KitchenCraft - Grand modèle, naturel

Évideur et trancheur de pommes OXO Good Grips

Coussin Harlequin Gorgonia : Conception de récif de corail brodée - Harissa/Slate

Presse-agrumes OXO 2 en 1 - 350 ml, sans BPA

Ensemble d'ustensiles Joseph Joseph Elevate – 5 pièces avec plateau

Éplucheur en acier inoxydable John Lewis ANYDAY - Poignée ergonomique

Ensemble d'ustensiles Joseph Joseph Nest, 6 pièces, gris - Gain de place

Louche surélevée Joseph Joseph - Tête en silicone, manche en acier inoxydable

Taie d'oreiller en soie biologique John Lewis - Antistatique et hypoallergénique

Pilon et mortier miniatures John Lewis ANYDAY - Porcelaine fine

Coussin d'extérieur Sanderson Inshi - Rayures hibiscus - Coing

Râpe plate 3 en 1 John Lewis ANYDAY - Acier inoxydable

Éplucheur en Y John Lewis : acier inoxydable, poignée souple

Ensemble de bols mélangeurs Joseph Joseph Editions - 9 pièces Bleu ciel

Estampe « Poupée » de Quinn Russell - 61,5 cm, texturée

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Animaux de compagnie, Maison et Jardin

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