McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Occasions et divertissements

Les articles de cuisine « Occasions Entertaining » structurent les repas de semaine et l'organisation des placards au Royaume-Uni. Bocaux, boîtes et sachets y trouvent leur place grâce à leur fiabilité et leur praticité. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, est apparue pour la première fois en 1899. Cette note concerne « Occasions Entertaining ». L'histoire et le quotidien s'y côtoient de manière simple et pratique. Disponibles chez McGrocer, ces marques familières facilitent la planification.

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Robe de Noël Mini Boden Elsie en coton - Appliqué enfant, rouge

Robe en velours côtelé Frugi Lily - Doré (Tailles 1 à 12 ans)

Offrez-vous une escapade spa pour deux : une nuit de luxe !

Expérience gastronomique Red Letter Days pour deux personnes

Robe en coton smockée John Lewis Kids - Crème

Robe Shooting Star pour filles John Lewis ANYDAY - Gris anthracite

Robe en tulle Berry Star pour enfants de John Lewis Kids

Robe en jersey fleurie pour fille John Lewis ANYDAY - Gris anthracite

Robe de soirée à sequins irisés pour filles de John Lewis

Robe à volants en velours côtelé John Lewis Kids - Bleu marine

Robe fleurie Berry Rose pour enfants de John Lewis Kids

Robe en jean brodée John Lewis pour enfants - Tailles 2 à 16 ans

Coffret cadeau Merlot et produits gourmands John Lewis

Coffret cadeau Whittard Chocolate : Chocolat chaud et cuillères

Coffret cadeau Whittard Tea Hamper : thé, biscuits et théière

Robe bébé John Lewis ANYDAY à empiècements roses

Sac cadeau Cartwright & Butler Tea Time

Coffret cadeau Fever-Tree Gin & Tonic

Panneau en bois personnalisé pour « Man Cave » - Treat Republic

Buyagift Restauration gastronomique : plus de 250 restaurants gastronomiques

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