McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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Clous

Nails propose des produits de base et des sauces pour des repas rapides et savoureux. Bocaux, boîtes et sachets sont synonymes de fiabilité et de praticité. Anecdote amusante : la sauce HP, nommée d'après le Parlement britannique, a été créée en 1899. Cette note concerne Nails. L'histoire et le quotidien se rencontrent ici de façon simple et pratique. Disponibles chez McGrocer, ces marques familières simplifient la préparation des repas.

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Vernis à ongles Rimmel 60 Seconds - Brise Bleue 8 ml - Séchage rapide, brillance intense

Vernis à ongles Nail HQ Colour Storm - Gris froid - 10 ml - Non testé sur les animaux et végan

Vernis à ongles Barry M en édition limitée - Rose Soleil - Exclusivité Superdrug

Vernis à ongles velours Barry M - Pink Charm - Vegan et non testé sur les animaux - Finition mate

Vernis à ongles Orly Breathable Staycation - 18 ml

Vernis à ongles Nail HQ Bubble Gum - Rose vif, finition ultra brillante - Vegan et non testé sur les animaux

Vernis à ongles Rimmel 60 secondes - Danny Boy Blue 8 ml - Brillance extrême

Vernis à ongles effet gel Spotlight Shine - 10,5 ml - Brillance longue durée

Vernis à ongles Orly Scenic Route - 18 ml | Vegan et non testé sur les animaux

Vernis de finition Color Therapy de Sally Hansen - Huile d'argan

Vernis à ongles Max Factor Miracle Pure 265 Fuchsia flamboyant - Vegan et longue tenue

Vernis à ongles Sally Hansen Colour Therapy - Well Well | Nourrissant et longue tenue

Vernis à ongles BEAU Polish Framboise Ripple - 10 ml | Vegan et non testé sur les animaux

Vernis à ongles Rimmel Kind & Free Clean - Oxygen Wave

Vernis à ongles gel JoLee 10 ml - All Yours | Brillance dorée scintillante

Duo de vernis à ongles Nail HQ Classic Glazed Doughnut - Blanc mat et Vanille Glaze

Vernis à ongles ORLY 18 ml - Naughty : Vegan et sans cruauté

Vernis à ongles longue tenue Revlon Gel Envy - 11,7 ml - Brillance inspirée des salons de beauté

Vernis à ongles Revlon ColorStay Gel Envy - 715 Privileged (14,7 ml) - Longue tenue et résistant aux écailles

Vernis à ongles LOLA Make Up Jungle Fever - Formule 5 Free

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