McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Cuisine et salle à manger

Kitchen Dining propose des recettes alliant ingrédients de base et sauces pour des assiettes rapides et savoureuses. Bocaux, boîtes et sachets y trouvent leur place pour leur fiabilité et leur praticité. Anecdote amusante : la sauce HP, nommée d'après le Parlement britannique, est apparue pour la première fois en 1899. Cette note concerne Kitchen Dining. L'histoire et le quotidien s'y rencontrent de façon simple et utile. Présentée sur McGrocer, elle met en avant des produits basiques rehaussés de subtiles touches de saveur.

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Chancelière BABYZEN YOYO : polaire sherpa, se plie avec la poussette - Gingembre

Organisateur de poussette John Lewis ANYDAY - 2 porte-gobelets

Porte-gobelet pour poussette iCandy - Pratique et mains libres

Chope à bière personnalisée Treat Republic - 568 ml

Tablier Solesmith BBQ King/Queen - Personnalisé, Coton

Chope à bière personnalisée Treat Republic - 568 ml

Mug John Lewis Fern - Grès 450 ml

Support pour couffin John Lewis en pin - Bascule et sécurité - Naturel

Gobelet rince-biberon FridaBaby à débit contrôlé : jets douche douce et cascade

Thermomètre de bain pour bébé Tommee Tippee - Rapide, précis et sûr

Mug Emma Bridgewater Peppa Pig Maman - 300 ml

Pince pour parasol et porte-gobelet de poussette iCandy Peach

Ensemble de couverts épais Vital Baby - Lot de 4

Porte-gobelet Bugaboo : porte-boisson mains libres pour poussette

Peignoir à capuche John Lewis à chevrons - Matière recyclée

Écharpe de voyage en alpaga John Lewis - 2,1 m, douce et confortable - Crème

Mug McLaggan Smith « Papa » - Porcelaine fine, 350 ml

Nespresso Vertuo Lattissima : 7 tailles de café, mousseur à lait - Noir

Grille-pain 4 tranches De'Longhi Ballerina Seta - Design élégant - Crème soyeuse

Machine à café compacte Smeg BCC12 à grains. - Noir

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