McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Maison

Chez Home, on trouve des produits de base et des sauces pour des repas rapides et savoureux. Bocaux, boîtes et sachets y trouvent leur place pour leur fiabilité et leur praticité. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, est apparue pour la première fois en 1899. Cette note concerne Home. L'histoire et le quotidien s'y rencontrent de façon simple et utile. Sur McGrocer, les basiques côtoient des saveurs subtiles.

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Lit bébé convertible Little Acorns Athena - Blanc

Estampe Brookpace Lascelles représentant un chien - 45 x 55,5 cm, encadrée

Kit de point de croix Make Arcade Mini Rainbow - Cadre de 7,6 cm (3 pouces)

Lit bébé Little Acorns Celeste - Gris cendré, transformable en lit enfant

Plaid en coton Belfast Delphine - Chambray bleu à motifs floraux

Lampe Philips Hue Signe Gradient - Éclairage intelligent aux couleurs

Kit de point de croix Bothy Threads pour loisirs de couture

Étagère de douche d'angle John Lewis Orbit - Métal, fixation murale

Plaid côtelé West Elm - Confortable et texturé

Distributeur de savon côtelé John Lewis Glaze - Gris

Couverture douillette en sherpa Night Lark - Tartan, garnissage recyclé

Plaid Moon en laine britannique - Laine d'agneau de luxe

Couverture en laine Shetland Bronte by Moon - Confortable et luxueuse

Plaid en laine Shetland John Lewis - Bordure à pompons douillette

Plaid en lin et coton Bedfolk - Grand, confortable et durable

Plaid botanique V&A - Coton bleu sarcelle - Modèle 1881

Couverture en laine John Atkinson Hainsworth - 1 place, 180 x 230 cm

Couvre-lit matelassé effet marbre John Lewis - Double/King

Housse de pluie pour porte-bébé LittleLife : Protection imperméable

Plaid douillet en fausse fourrure John Lewis - Rayures naturelles

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