McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Maison

Chez Home, on trouve des produits de base et des sauces pour des repas rapides et savoureux. Bocaux, boîtes et sachets y trouvent leur place pour leur fiabilité et leur praticité. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, est apparue pour la première fois en 1899. Cette note concerne Home. L'histoire et le quotidien s'y rencontrent de façon simple et utile. Sur McGrocer, les basiques côtoient des saveurs subtiles.

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Oreiller de soutien ferme John Lewis - Soulagement des douleurs cervicales et des épaules

Oreiller en duvet de canard ferme Bedfolk - Un sommeil luxueux

Tapis de bain en coton biologique John Lewis - Motif à damier texturé

Couette légère en laine britannique Piglet - Blanche

Couette en seersucker Night Lark – 10,5 Tog, peau de pêche douce - Blanc polaire

Porte-rouleau de papier toilette John Lewis Elegance - Argent

Tapis de bain en coton peluche Bedfolk - Luxueux et doux - Rose

Microsoft Surface Pro 8 : 16 Go de RAM, SSD de 256 Go, Copilot

Oreiller TEMPUR Ombracio SmartCool - Soutien moyen/ferme

Tapis de bain baleine BlissHome - Caoutchouc bleu encre

Oreiller en duvet d'oie John Lewis Supreme King - Moyen

Parure de lit Night Lark Junior - 7 Tog (1 place), motif floral

Night Lark Junior Jungle Parure de lit – Simple, 4,5 Tog

Oreillers Kally Sleep Medium - Lot de 2, confort hôtelier

Couette vichy Night Lark – 10,5 Tog, bleu crépuscule

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Oreiller de soutien corporel complet Kally Sleep - Gris

Anneaux anti-mites du cèdre John Lewis (paquet de 6)

Floks Couette de luxe en laine, 8-10 Tog

Couette vichy bleu crépuscule Night Lark - 4,5 Tog

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