McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Maison

Chez Home, on trouve des produits de base et des sauces pour des repas rapides et savoureux. Bocaux, boîtes et sachets y trouvent leur place pour leur fiabilité et leur praticité. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, est apparue pour la première fois en 1899. Cette note concerne Home. L'histoire et le quotidien s'y rencontrent de façon simple et utile. Sur McGrocer, les basiques côtoient des saveurs subtiles.

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Couette 3 en 1 en duvet de canard John Lewis, 13,5 tog

Distributeur de savon John Lewis ANYDAY - Pompe en plastique blanc

Tapis de bain Harlequin Sophie Robinson Thicket - Bleu lapis

Oreiller ferme anti-allergie John Lewis - Technologie HeiQ

Couette en duvet de canard John Lewis 13,5 tog - Luxueuse et durable

Plumeau extensible OXO Good Grips - Portée de 137 cm

Porte-rouleau de papier toilette en acier inoxydable Robert Welch Burford

Étagère de douche à 3 niveaux John Lewis ANYDAY - Acier inoxydable

Serviette de gym personnalisée Solesmith - Coton brodé

Cours de crochet GMC DK : Apprenez les points de base

Tapis de drainage en silicone grand format Joseph Joseph Flume

Gobelet en céramique John Lewis - Design à glaçure épaisse

Couette antiallergique John Lewis, 13,5 Tog, HeiQ Tech

Protège-pans Joseph Joseph Space Pan - Lot de 3, bleus

Tapis de bain William Morris Tournesol - Coton gris et crème

Projets de couture avec des coupons de tissu Fat Quarter : 25 sacs et pochettes

Pompe à savon fine Joseph Joseph Easy Store - 350 ml

Gobelet de salle de bain en résine terrazzo John Lewis

Porte-savon Joseph Joseph Easy Store - Acier inoxydable

Porte-rouleau de papier toilette à bras pivotant John Lewis - Aspect acier

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