McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Maison

Chez Home, on trouve des produits de base et des sauces pour des repas rapides et savoureux. Bocaux, boîtes et sachets y trouvent leur place pour leur fiabilité et leur praticité. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, est apparue pour la première fois en 1899. Cette note concerne Home. L'histoire et le quotidien s'y rencontrent de façon simple et utile. Sur McGrocer, les basiques côtoient des saveurs subtiles.

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Estampe florale de Kate Millbank - 55 x 45 cm, encadrée

Tapis Ruggable Holme : Lavable et résistant aux taches - Perle

Coussin carré en velours de luxe - Garnissage en plumes - Rouge

Tapis Gooch Kashan : Tapis de luxe noué à la main multicolore

Composition florale éternelle de renoncules et de gypsophile - 25 cm

Tapis Gooch Oriental Khurjeen : bleu, noué à la main, 206 x 156 cm

Impression encadrée Fox & Velvet Aperol Spritz - Cadre noir

Vase clématite en cristal ambré Dartington - 15 cm

Vase nuage Tom Dixon - Argent, 43,5 cm

Tapis en laine tufté à la main John Lewis - Éthique et doux

Papier peint Scion Noukku à motifs floraux et géométriques - Motif éventail - Pastèque / Mandarine / Ardoise 111546

Tapis en fausse fourrure John Lewis ANYDAY - Format quadruple

Cadre photo élégant en galuchat - Nickelé

Tapis John Lewis tissé à la main à l'aspect vieilli - Mastic

Coussin carré à franges en velours luxueux

Tapis en jute John Lewis ANYDAY - Naturel, texturé

Vase en pierre gravée Birkdale de One.World - 40 cm

Tapis Louis De Poortere Virgin Land : design abstrait

Vase/lanterne en verre LSA Lagoon - 35 cm

Vase en pierre gravée Birkdale de One.World - 21 cm

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