McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Entretien et nettoyage de la maison

Partout en Grande-Bretagne, les produits d'entretien ménager Home Care Cleaning simplifient et adaptent la préparation des repas. Quelques ingrédients de base permettent de réaliser une multitude de recettes et de satisfaire tous les goûts. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, a été créée en 1899. Cette note concerne les produits d'entretien ménager Home Care Cleaning. L'histoire et le quotidien se rencontrent ici de manière simple et pratique. Disponibles chez McGrocer, ces produits aux noms familiers facilitent la préparation des repas.

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Sachets de lavande Acana pour tiroirs (paquet de 4) - Répulsif antimites naturel

Raclette de douche OXO Good Grips - Grise

Ordinateur portable HP Pavilion 16" : 16 Go de RAM, 1 To SSD

Brosse à vaisselle Brabantia SinkSide - Gris moyen, ventouse

Ordinateur portable ASUS ZenBook 14 OLED : Intel Core Ultra 5, 16 Go de RAM

Sacs poubelle Brabantia PerfectFit (Code M, 60 L) - Paquet de 40

Manette DualSense Edge pour PS5 : une expérience de jeu professionnelle personnalisable

Brosse à récurer Joseph Joseph Palm Scrub Brush - Distributeur de savon et support - Gris

Brosse de toilette John Lewis Drift Matte - Résine - Pierre/Chrome

Œillets artificiels Floralsilk en spray - Verts

Coussin floral John Lewis ANYDAY - Motif abstrait

Ordinateur portable HP Envy x360 14" OLED : 16 Go de RAM, SSD de 512 Go

Coussin chauffant Stoov Ploov - 45 x 45 cm, infrarouge sans fil

Poubelle tissée John Lewis ANYDAY - Légère et élégante

Spray d'enkianthus artificiel Floralsilk - Vert

Poubelle tactile EKO Morandi 30L - Poubelle de recyclage mince

Poubelle Brabantia Touch 60L - Couvercle à fermeture douce

Papier peint Morris & Co. Strawberry Thief - Finition mate

Poubelle John Lewis Touch Bin - 40 L avec couvercle à fermeture douce - Noir

Poubelle à pédale Brabantia newIcon - 5L Acier mat - Jaune doux

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