McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Entretien et nettoyage de la maison

Partout en Grande-Bretagne, les produits d'entretien ménager Home Care Cleaning simplifient et adaptent la préparation des repas. Quelques ingrédients de base permettent de réaliser une multitude de recettes et de satisfaire tous les goûts. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, a été créée en 1899. Cette note concerne les produits d'entretien ménager Home Care Cleaning. L'histoire et le quotidien se rencontrent ici de manière simple et pratique. Disponibles chez McGrocer, ces produits aux noms familiers facilitent la préparation des repas.

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Bougie Poussière de Fée Lily-Flame - Pot rose de 200 g

Lit bébé convertible Pottery Barn Kids Acorn

Diffuseur de parfum Lily-Flame Blush - 100 ml, parfum végan

Ensemble lit bébé, armoire et table à langer Snüz Skandi - Gris

Lit bébé classique Little Acorns - 3 réglages de hauteur - Gris/Chêne

Bougie Voluspa Wicked Pink Yuzu - Boîte de 113 g

Bougie Disney Minnie Mouse Sanderson - 769 g, parfum floral

Diffuseur de parfum Minnie Mouse - Sanderson Design, 200 ml

Bougie Lily-Flame Poussière de Fée 230 g : Parfum Ambre et Orchidée

Diffuseur de parfum True Grace English Garden - 200 ml

Bougie de remerciement Lily-Flame - Cadeau végan 230 g

Bougie du fjord de Skandinavisk – Pomme et poire, 65 g

Chaussons de ballet Boden Fairisle à nœud - Pointures 4 à 8 (UK)

Bougie violette de Parme Lily-Flame - Boîte végane de 230 g

Diffuseur de parfum Lily-Flame - 100 ml, parfum Ambre et Orchidée

Bougie Rituals Figue Sauvage - 360 g Parfum de Luxe

Skandinavisk Koto Mini Bougie – Vanille, Ambre, 65 g

Poubelle Brabantia Bo 7L : gain de place et fermeture en douceur - Noir mat

Poubelle à pédale Brabantia newIcon 5L - Acier mat, anti-traces de doigts

Couvre-lit matelassé en coton John Lewis Puebla - Double/King

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