McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

surligneurs

Les surligneurs associent ingrédients de base et sauces pour des assiettes rapides et savoureuses. Bocaux, boîtes et sachets sont appréciés pour leur fiabilité et leur praticité. Anecdote amusante : la sauce HP, nommée d'après le Parlement britannique, est apparue pour la première fois en 1899. Cette note concerne les surligneurs. L'histoire et le quotidien se rencontrent ici de façon simple et utile. Présentés sur McGrocer, les basiques s'accompagnent de petites touches de saveur.

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No7 Illuminateur de Teint Éclatant 30ml - Base et Enlumineur

Gouttes illuminatrices liquides Studio London U-Dew-U - Éclat radieux

Marqueurs et surligneurs Anker (lot de 4)

Stabilo Swing Cool Highlighter

Ensemble de surligneurs parfumés Mindful

Sainsbury's Home Pack de mini surligneurs

Palette d'illuminateurs Glitterbug 5 couleurs - Base au beurre de cacao

Enlumineur Pipit Glow Stick - Éclat éthéré, huiles biologiques

Enlumineur en stick Egret Glow Stick - Huile de noix de coco et d'argan bio

Enlumineur Goldfinch Glow Stick - Huile de noix de coco et d'argan bio

Enlumineur Robin Glow Stick - Brillance subtile, huiles biologiques

Enlumineur Linnet Glow Stick - Brillance subtile, huiles biologiques

Surligneurs Tinc Macaroon - 5 stylos empilables

Surligneur empilable Tinc 7 couleurs

Surligneurs Papier Mini, lot de 4 - Couleurs vives

BY TERRY Starlight Glow CC Highlighter - Éclat modulable - 1. Lueur dorée

Enlumineur Hollywood Glow de Charlotte Tilbury - Sculptant et éclatant - Lueur au clair de lune

Dior Forever Glow Maximizer - Enlumineur liquide éclatant - 011 Rose

Enlumineur Benefit Cookie Golden Pearl - Paillettes dorées douces

Baguette lumineuse Glowgasm Beauty de Charlotte Tilbury - 4 x 3,8 g

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