McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Santé, beauté et soins personnels

Au Royaume-Uni, les produits de beauté et de soins personnels sont au cœur de rituels apaisants qui rythment la journée. Texture, parfum et fiabilité sont primordiaux, et des marques de confiance sont sélectionnées pour leur douceur. Anecdote amusante : la première savonnerie industrielle britannique a ouvert ses portes à la fin du XVIIIe siècle sur les rives de la Tamise. Cette remarque fait écho aux produits de beauté et de soins personnels. Ici, histoire et quotidien se rencontrent de façon subtile et pratique. Proposés par McGrocer, ces soins quotidiens restent simples, attentionnés et typiquement britanniques.

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Santé, beauté et soins personnels

Crème coiffante Bulldog 75 ml - Fixation naturelle, végane

Crème corporelle Garnier Superfood au lait d'avoine - 380 ml

Savon liquide pour les mains Champneys Awaken 250 ml : Un luxe inspiré des spas

Savon végan citron vert et clou de girofle The White Collection - 150 g

Crayon à lèvres haute brillance - Vegan et testé dermatologiquement

Fond de teint liquide XX Revolution - 55 teintes, longue tenue et végan

ICaps 30 comprimés : Complément alimentaire pour la santé des yeux à base de lutéine et de zéaxanthine

Comprimés de magnésium B Wassen - 30 comprimés

Crème à raser Wilkinson Sword - Bois de santal, 177 ml

Lotion solaire Piz Buin Allergy SPF50+ - 200 ml

Gel douche et shampoing FCUK Urban 250 ml - Parfum agrumes et ambre

Palette yeux Dior Backstage : 8 teintes, finis multiples

Collagène Boots Beauty From Within - 1000 mg, 30 comprimés

Correcteur sérum hydratant Collection Lasting Perfection - Couvrance moyenne, Vegan

Comprimés Boots Joint Assure 50+ (30 comprimés)

Baume nourrissant pour talons Champneys - 75 ml - Hydratation intense

Lotion nettoyante quotidienne au concombre Boots - 150 ml | Soin doux et végan pour la peau

Coloration capillaire Garnier Nutrisse 10.01 Blond Bébé

Nexium Control 28 comprimés : Soulagement des brûlures d'estomac et des reflux gastro-œsophagiens

Crème mains No7 au rétinol pur : 75 ml Soin anti-âge pour les mains

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