McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Santé, beauté et soins personnels

Au Royaume-Uni, les produits de beauté et de soins personnels sont au cœur de rituels apaisants qui rythment la journée. Texture, parfum et fiabilité sont primordiaux, et des marques de confiance sont sélectionnées pour leur douceur. Anecdote amusante : la première savonnerie industrielle britannique a ouvert ses portes à la fin du XVIIIe siècle sur les rives de la Tamise. Cette remarque fait écho aux produits de beauté et de soins personnels. Ici, histoire et quotidien se rencontrent de façon subtile et pratique. Proposés par McGrocer, ces soins quotidiens restent simples, attentionnés et typiquement britanniques.

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Fond de teint Giorgio Armani Power Fabric - 30 ml SPF25 - 4.75

YSL Touche Éclat Le Teint Foundation SPF22 - Couverture moyenne et éclat radieux

Fond de teint No7 Essentially Natural SPF15 - 40 ml - Couvrance légère - calicot

Kit contouring autobronzant Bondi Sands : Sculptez et illuminez !

Correcteur illuminateur elf Flawless - Acide hyaluronique et vitamine C - Illumine et camoufle

Ensemble de 5 pinceaux pour les yeux vegan professionnels Morphe - 5 pinceaux de qualité supérieure

Baume à lèvres matifiant Facial Fuel de Kiehl's - Fini mat

Crème exfoliante douce Clarins 50 ml : Peau lisse et éclatante

Lait démaquillant à l'eau de rose Garnier, peaux sensibles, 200 ml

Huile visage à la rose Boots - 30 ml - Hydratante et apaisante

Schwarzkopf LIVE Rose Pétale - Gouttes de coloration capillaire - 30 ml

Mousse tonifiante violette Charles Worthington - 150 ml

Shampoing sec Lee Stafford 200 ml : Rafraîchissement et volume des cheveux

Kérastase Genesis Homme Sérum Anti-Cheveux Chute - 90 ml

Gel douche hydratant Radox Feel - Camomille et avoine - 225 ml

Savon traditionnel Wright's 100 g - Végan et antibactérien

Nettoyant antibactérien pour surfaces Dettol (4 x 750 ml)

Savon Imperial Leather Original - 4 pains de 90 g

Coffret cadeau de savon liquide de luxe Villa Flora - 4 x 636 ml

Vitamin Well Hydrate Rhubarbe et Fraise - 12 x 500 ml

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