McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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Partout en Grande-Bretagne, Eyes simplifie la préparation des repas du soir. Des saveurs constantes et des étiquettes claires permettent de cuisiner rapidement. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, a été créée en 1899. Cette note concerne Eyes. L’histoire et le quotidien se rencontrent ici de façon pratique et discrète. Disponibles chez McGrocer, ces marques familières facilitent la planification des repas.

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Mascara waterproof Lancôme Lash Idôle - Volumisant, 24h

Gel fixateur sourcils Benefit 24 h - Tenue longue durée

Mascara Guerlain Mad Eyes : Volume et courbure 24 h

Mascara Urban Decay Perversion - Volumisant, Noir intense

Mascara volumisant Benefit BADgal BANG! format mini - Noir

Mascara volumisant Lancôme Lash Idôle - Noir brillant

Mascara Lancôme Hypnôse Doll Eyes - Volumisant et liftant - 01 Tellement noir !

Mascara Clarins Fix Cils et Sourcils - Transparent, Waterproof

Mascara waterproof DIOR Diorshow Iconic Overcurl - 091 Noir

Coffret cadeau NARS Climax Liner & Mini Mascara

Mascara Too Faced Better Than Sex - Brun chocolat

Lancôme Cils Booster XL Mascara Base de Cils Blanc

Mascara Estée Lauder Sumptuous Extreme - Noir Onyx

Mascara volumisant Benefit BADgal BANG! - Prune sauvage

Mascara Superhero d'IT Cosmetics - Volumisant et allongeant

Mascara Charlotte Tilbury Full Fat Lashes - Noir brillant

Mascara waterproof DIOR Diorshow - 11,5 ml

Mascara waterproof Lancôme Hypnôse Drama - 6 ml

Trinny London Lash2Brow : Duo mascara et gel à sourcils - Cappuccino

Mascara waterproof YSL Lash Clash - Tenue 48h

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