McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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Partout en Grande-Bretagne, Eyes simplifie la préparation des repas du soir. Des saveurs constantes et des étiquettes claires permettent de cuisiner rapidement. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, a été créée en 1899. Cette note concerne Eyes. L’histoire et le quotidien se rencontrent ici de façon pratique et discrète. Disponibles chez McGrocer, ces marques familières facilitent la planification des repas.

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Crayon khôl Revolution - Violet - Hautement pigmenté et crémeux

Cils Eye Candy Signature - Leah - Spectaculaires, volumineux et vegan

Claudia Kilsby Lashes FL3 - Effet glamour moyen, touffes nouées - Livraison internationale

Mascara Max Factor Masterpiece Max - 002 Noir/Brun - Volumisant et anti-bavures

Pigment caméléon Magical Makeup Unicorn Flakes - 1 g Fard à paupières arc-en-ciel

Faux cils Eylure Fluttery Light n° 007 (Accent) - Effet naturel et spectaculaire

Faux cils Tatti Lashes TL17 - Effet court et intense

Correcteur Philosophy Renewed Hope - Waterproof Almond n° 6.0 - 10 ml

Crayon à sourcils WBCo The Brow Pencil - Coal | Waterproof et double embout | Sourcils d'apparence naturelle

Coffret Glisten Cosmetics Wet Liner Deep - 3 couleurs vibrantes

Faux cils de luxe en vison MCR Killing It 6D - Courbure C et jusqu'à 50 utilisations

Faux cils réutilisables Naturals n° 019 avec colle - Jusqu'à 5 utilisations

Faux cils vegan MCR ICONIC en vison synthétique - Courbure DD - Jusqu'à 50 utilisations

Collection de faux cils Invogue Deluxe - 10 paires de faux cils non testés sur les animaux

Kit de faux cils magnétiques Eylure ProMagnetic Accent 007 - Application facile et jusqu'à 15 utilisations

Recourbe-cils électrique rose Tweezerman - Courbure sans effort, coussinets hypoallergéniques

Faux cils House of Lashes Allura Lite - Look naturel et yeux ouverts

KISS Lash Couture Naked Drama - Faux cils en tulle - Effet vison 3D

Lotion tonique pour cils DHC (6,5 ml) - Sérum de croissance des cils au ginseng

Masque contour des yeux probiotique Garnier - Répare et hydrate

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