McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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Couettes et oreillers

Partout en Grande-Bretagne, Duvets Pillows simplifie et adapte les repas du soir. Quelques ingrédients de base permettent de réaliser une multitude de recettes et de satisfaire tous les goûts. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, est apparue pour la première fois en 1899. Cette remarque concerne Duvets Pillows. C'est un lien discret entre les traditions ancestrales et les habitudes modernes. Trouvé via McGrocer, il est facile de garder son garde-manger bien garni.

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Couettes et oreillers

Couette Bedfolk 4,5 Tog en duvet synthétique - Douce et légère

Ensemble de literie simple John Lewis ANYDAY pour enfants, 4 tog

Couette anti-allergique pour lit bébé John Lewis, 7 tog

Oreillers en microfibre Kally Sleep - Lot de 2, souples/moyens

Oreiller en duvet de canard Bedfolk - Souple/Moyen, pour un sommeil luxueux

Couette en duvet d'oie hongroise John Lewis 10,5 tog

Coussin Nkuku 55 cm en plumes et duvet

Couette pour lit bébé Morris & Co. Middlemore - 3,5 tog

Couette pour lit bébé John Lewis, 2,5 tog, 100 % coton

Brume d'oreiller à la lavande Jo Malone London 50 ml

Couverture matelassée Sanderson Lakeland Paradis - Multicolore

Couette respirante John Lewis 10,5 tog - Polyester recyclé

Oreiller John Lewis à soutien moyen en fibres agglomérées

Oreiller ferme en fibres agglomérées John Lewis - Soutien et lavable

Couette en fibres creuses John Lewis ANYDAY 10,5 Tog

Oreillers en microfibre douce John Lewis ANYDAY (paire)

Couette en plumes et duvet de canard John Lewis 10,5 Tog - Nomite™

Oreiller Snuggledown en plumes et duvet - Soutien souple/moyen

Oreiller John Lewis à soutien moyen en fibres agglomérées

Couette de luxe Silentnight 13,5 Tog - Confort hôtelier

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