McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Ouate

Partout en Grande-Bretagne, Cotton Wool simplifie et adapte les repas du soir. Quelques ingrédients de base permettent de réaliser une multitude de recettes et de satisfaire tous les goûts. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, est apparue pour la première fois en 1899. Cette note concerne Cotton Wool. L'histoire et le quotidien se rejoignent ici de façon simple et pratique. Disponible chez McGrocer, Cotton Wool permet de constituer facilement un garde-manger bien garni.

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Dors-bien zippé JoJo Maman Bébé Dino - Coton doux

T-shirt raglan bébé en coton bio Frugi - Orange/Multicolore

Lot de 7 pyjamas en coton pour bébé John Lewis - De la naissance à 18 mois

Ensemble pyjama girafe Chelsea Peers - Mélange de coton biologique

Ensemble de détente en coton et cachemire John Lewis - Toffee, XS-XL

Pyjama en coton à fleurs John Lewis - Vert sapin/Ocre

Pyjamas en coton pour enfants Jack & Jones - Tailles 8 à 16 ans

Barboteuse en coton pour bébé John Lewis - 0-24 mois

JoJo Maman Bébé Grenouillère bébé Éléphant - Coton Doux

Pyjama en cachemire et coton John Lewis - Gris, XS-XL

Combinaison bébé girafe en coton biologique Trotters (Nouveau-9 mois)

Pyjama en coton John Lewis motif feuilles d'automne - Ivoire/Caramel

Grenouillères en coton biologique Purebaby (lot de 2) - Motif récolte

Ensemble pyjama court Snoopy pour femme (M) - 100 % coton

Pyunkang Yul 1/3 Coton - 160 pièces : Doux, fins et absorbants

T-shirt bébé en coton doux McGrocer's - 6-9 mois

Coussinets en coton biologique Boots Baby Large (80)

Pyjama Peaky Blinders pour femme (taille S) - Ensemble en coton à col rond

Ensemble pyjama Snoopy pour femme - XL - 100 % coton

Coussinets en coton biologique Boots Baby (100) - Doux et délicats

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