McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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Animaux de compagnie

Au Royaume-Uni, les animaux de compagnie influencent les repas de la semaine et l'organisation des placards. Des saveurs constantes et des étiquettes claires permettent de préparer des repas rapidement. Anecdote amusante : la sauce HP, nommée d'après le Parlement britannique, est apparue pour la première fois en 1899. Cette information concerne les animaux de compagnie. Ce contexte historique s'inscrit dans les habitudes actuelles, rendant la catégorie à la fois familière et moderne. Disponibles chez McGrocer, ces noms familiers facilitent la planification des repas.

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Animaux de compagnie

Écharpe de portage Ergobaby Aura : Légère et offrant un bon maintien - Marine crépusculaire

Porte-bébé Nuna CUDL : Ergonomique et respectueux des hanches - Denim adouci

Porte-bébé LittleLife Ranger S3 : Léger et stable

Porte-bébé Wildride Gris Léopard : 9 mois - 4 ans (20 kg)

Porte-bébé Ergobaby Embrace : De la naissance à la petite enfance, soutien ergonomique - Noir

Porte-bébé BabyBjörn One : Tissé noir - 4 positions

Porte-bébé Ergobaby Away : Bleu nuit - Compact et portable

Thule Sapling ErgoRide : Sac à dos porte-bébé - Agave

Pull à paillettes pour enfants John Lewis - Rose, tailles 2 à 16 ans

Porte-bébé Ergobaby Omni Breeze : maille respirante, 0-48 mois - Gris

Soutien-gorge plongeant Pippa de Wolf & Whistle - Noir, cage brodée

String Pippa Deco de Wolf & Whistle - Noir, tailles 6 à 30

Aspirateur de toilettage pour animaux Neakasa P2 Pro - Silencieux et efficace

Porte-bébé LittleLife Voyager S5 : capacité de 20 kg

Sac de transport matelassé pour animaux de compagnie John Lewis - Rouge

Manteau pour chien à carreaux vichy John Lewis - Tailles SL

Pull rayé confortable pour chien John Lewis

Écharpe de portage extensible en coton biologique Gaia Baby - De la naissance à 3 ans - Graphite

Siège auto et base Cybex Aton B2 i-Size - Noir volcan

Spray désinfectant Beauty Hygiene Plus - 50 ml

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