McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Animaux de compagnie, Maison et Jardin

Pets Home Garden relie le quotidien à la terre, au climat et au rythme apaisant du jardinage. Des fournitures bien choisies récompensent la patience par des herbes aromatiques, des fleurs et une croissance régulière. Anecdote amusante : le Chelsea Flower Show de la RHS met en valeur le jardinage britannique depuis 1913. Cette note concerne Pets Home Garden. Ce contexte s'inscrit dans les habitudes actuelles, rendant la catégorie à la fois familière et actuelle. Disponible chez McGrocer, ce guide permet aux petits jardins de trouver tout ce dont ils ont besoin pour s'épanouir.

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Animaux de compagnie, Maison et Jardin

Égouttoir à ustensiles EKO en acier inoxydable avec séparateurs réglables

Casserole Eaziglide Neverstick3 32 cm : Revêtement antiadhésif de qualité professionnelle

Kit de bricolage pour mangeoire à oiseaux « Des pommes aux poires » - À construire soi-même

Égouttoir à vaisselle Joseph Joseph Extend Max - Extensible et peu encombrant

Livre de couture GMC : 13 patrons et 80 techniques

Porte-rouleau de papier toilette pivotant John Lewis Heritage - Chrome/Laiton - Chrome

Agenouillette Burgon & Ball Flora Fauna - Coussin de jardin confortable

Oreiller Bedfolk en duvet de canard recyclé - Souple/Moyen

Tapis de bain rayé Pembroke « Porcelet au lit » - Coton ultra doux

Poêle à œufs Eaziglide Neverstick2 Mini - 13 cm antiadhésive

Poêle à frire antiadhésive en aluminium John Lewis - Compatible induction

Tapis de bain à franges John Lewis - Coton doux à carreaux

Grille carrée Le Creuset Signature, 26 cm - Fonte

Maison romantique minimaliste : Guide de design par Bartlett & Coote

Couette d'été légère en coton John Lewis, 2,5 tog

Cisailles de jardin Niwaki GR Pro : Cisailles à main forgées au Japon

Sécateur Niwaki GR Pro - Forgé au Japon, poignées jaunes

Casserole Ninja ZEROSTICK en acier inoxydable - Compatible avec les ustensiles en métal

Parure de lit Kas Alberto à feuilles tropicales - Double/King/Super King

Oreiller de corps entier Kally Sleep en polaire sherpa

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Animaux de compagnie, Maison et Jardin

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