McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Bien-être lié au mode de vie

Partout en Grande-Bretagne, Lifestyle Wellbeing propose des repas simples et adaptables. Bocaux, boîtes et sachets sont plébiscités pour leur fiabilité et leur praticité. Anecdote amusante : la sauce HP, qui tire son nom du Parlement britannique, est apparue pour la première fois en 1899. Cette note concerne Lifestyle Wellbeing. L’histoire et le quotidien se rencontrent ici de manière simple et pratique. Disponibles chez McGrocer, ces marques familières facilitent la préparation des repas.

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Philips Lumea IPL 8000 : Appareil d’épilation

Pinceau à blush Superdrug - Définissez vos pommettes

Déodorant intime quotidien Femfresh en spray - 125 ml

Dentifrice blanchissant Colgate Max White Ultra Foam - 75 ml

Crème hydratante à l'acide hyaluronique Boots Men - 50 ml

Mouchoirs en papier Superdrug Pastel Hearts - 50 feuilles douces 3 plis

Rasoir Wilkinson Sword Intuition Ultra Moisture + 5 recharges

Dentifrice blanchissant Janina Ultra White Maxi : 75 ml

Ensemble de papeterie FC Barcelone : carnet, crayons et plus encore

Mouchoirs en papier Boots Silky Soft Pocket Mouchoirs - 6 x 10

Kit de cure-dents et miroir Boots Expert : Nettoyez vos dents facilement

Crème visage elf Holy Hydration SPF30 - 50 g

Baume repulpant pour les lèvres INKEY List Tripeptide - 10 ml

Brosse à dents Sensodyne Repair : Manche Duoflex, dents sensibles

Perles de bain Miss Dior Millefiori - 100 g de luxe

Correcteur Good Apple de KVD Beauty - Couvrance totale, texture légère 10 ml

Bougie parfumée à la grenade Midnight de Landon Tyler - 140 g

Bouteille d'eau en aluminium FC Barcelone Fade 750 ml

Correcteur Too Faced Born This Way - 5 ml Illuminateur - Gaufrette à la vanille

17 Blush Crème Fondante - 4 g - Pink Passion, Peach Vibes, Coffee Love - Convient aux végans - 020 Ambiance Pêche

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